About Us

London Excellence is a not-for-profit organisation whose vision is of a flourishing community of excellence embracing organisations of all sizes, from all sectors regardless of geography.

We connect people who want to share good practice. Our ethos is as simple as 1-2-3:

     1   Nurturing a strong community of people committed to raising performance
     2   Peer learning through the sharing of good practice and materials that facilitate review and improvement
     3   Recognition of both achievement and commitment to the community

We achieve these objectives through services which include:

Mentoring - matching you with a mentor from a different organisation

Networks and eventsto help you to share and learn good practice

The best^™ programme- a unique way of sharing good practice and developing a business improvement plan

The London Excellence Awards - gain recognition for your achievements

Assessor training - join us as an assessor for the London Excellence Awards

Peer enquiry - got a problem? Just ask; one of our members may have experience to help

Workbooks and questionnaires to help you review your performance

We hope that the pages of this website will give you more of an insight into what we do and how we can help you on your journey of continuous improvement.

For a downloadable summary of our services, please click here.

If you have any queries, please don't hesitate to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call on 020 8405 5064.

Any organisation that is committed to raising its performance for all its stakeholders is very welcome to join us.

I look forward to hearing from you.

Rose Viggiani
Chief Executive

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Our Board

	Holly Baker, Chairman Holly brings a powerful combination of skills, having many years experience with the business improvement team at AWE supported by a background in accountancy. Holly has been a champion of London Excellence for several years and we are delighted that she has agreed to join us on the Board.
	Rose Viggiani, Chief Executive This e-mail address is being protected from spambots. You need JavaScript enabled to view it With a background in environmental science, engineering and OR, Rose has been involved with the Excellence Model since its introduction into the UK in 1993. Whilst working for British Gas, Rose trained as an assessor for the first UK Quality Award in 1994 before being involved with the formation of London Excellence. Rose is a Chartered Quality Professional, a member of the Chartered Quality Institute (CQI) and a fellow of the RSA.
	Genevieve Glover, Director Genevieve Glover is Executive Director, HR for AEG Europe responsible for the development and deployment of the HR and Training strategies for the various businesses within the Group. This includes The O2 and businesses within the music, sport and investment sectors. Genevieve is also Chairman of Thames Clippers, a majority owned AEG business. In addition, Genevieve maintains responsibility for AEG’s CSR and Customer Service strategies. Genevieve has been involved as Assessor and then Judge for London Excellence since 2005/6 and was a finalist herself in the UK Quality Leader of the Year Award 2008.
	Dave Rogers, Director Dave is Head of Quality for Telefonica O2 Europe plc and O2 UK His key responsibilities are to maintain registration to International and National Standards and Codes of Practice as well as providing QA consultancy across all group activities. Dave is well qualified in the quality and excellence arena being a Lead Assessor for many quality standards as well as assessing against the EFQM Excellence Model. He has professional membership of a wide range of organisations, not least the British Mountaineering Federation and the Alpine Club, liking nothing more than to sneak off, high altitude mountaineering / skiing or helping mountain rescue teams to introduce new techniques and developments.
	Clive Barker, Director Clive fulfils a wide range of roles. As the founder and Chairman of CSB Logistics he has many years experience leading and managing an SME in the construction logistics sector. Clive also has a passion for education and holds a variety of roles in this area.

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